We strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, our return and refund policy is as follows:
- Return Eligibility:
Products may be returned within 7–30 days of delivery, provided they are unused, unopened, and in original packaging, along with proof of purchase. - Non-Returnable Items:
Certain items such as chemicals, hazardous materials, customized products, and opened consumables are not eligible for return unless defective or incorrectly supplied. - Damaged or Incorrect Items:
If you receive damaged, defective, or incorrect goods, please notify us within 48 hours of delivery with supporting evidence (photos/videos). We will arrange a replacement or full refund. - Return Process:
Customers must contact our support team to obtain return authorization before sending any items. Unauthorized returns may not be accepted. - Refunds:
Refunds are processed after inspection of returned items and will be issued to the original payment method within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error. - Return Shipping:
Customers are responsible for return shipping costs unless the return is due to defective or incorrect items.